Privacy policy.

MTB Plumbing respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy outlines how we collect, use, disclose and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

We may collect personal information that is reasonably necessary for our business functions and activities, including:

  • Name

  • Company name

  • Contact details (phone number, email address)

  • Project or enquiry details

  • Any other information you provide when contacting us

We may also collect non-personal information such as website usage data through cookies and analytics tools.

2. How We Collect Information

We collect information when you:

  • Submit an enquiry through our website

  • Contact us by phone or email

  • Engage us for services

  • Interact with our website

Information is generally collected directly from you, but in some cases may be provided by builders, contractors or project partners.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide quotes and services

  • Manage projects and contracts

  • Communicate with clients, contractors and suppliers

  • Improve our website and services

  • Comply with legal and regulatory obligations

We only use personal information for the purpose for which it was collected or for related purposes that you would reasonably expect.

4. Disclosure of Information

We may disclose your information to:

  • Employees and subcontractors

  • Builders, contractors or project partners involved in your project

  • Professional advisers (such as accountants or legal advisers)

  • Government or regulatory authorities where required by law

We do not sell or trade personal information to third parties.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we take appropriate safeguards, no method of electronic transmission or storage is completely secure.

6. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.

To do so, please contact us using the details below.

7. Website Cookies and Analytics

Our website may use cookies or similar technologies to improve user experience and analyse website traffic. You can disable cookies through your browser settings if you prefer.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

MTB Plumbing
Albury Wodonga, Victoria & New South Wales
Email: admin@mtbplumbing.com
Phone: 0431 323 563